1. Who We Are
Starscope is operated by NIO Labs (KVK 69855773), based in the Netherlands. We are the data controller for the personal data processed through this Service.
2. Data We Collect
We collect the following categories of data:
- Account data: name, email address, and authentication credentials.
- Workspace data: connections, settings, and team member information.
- Usage data: pages visited, features used, and interactions with the Service.
- Review data: publicly available reviews from connected third-party platforms.
3. How We Use Your Data
We use your data to:
- Provide and maintain the Service, including review aggregation and analysis.
- Send transactional emails such as weekly reports and notifications.
- Improve the Service through aggregated, anonymized usage analytics.
- Process payments and manage subscriptions.
4. Legal Basis (GDPR)
We process your data based on: (a) contract performance (providing the Service), (b) legitimate interest (improving the Service and fraud prevention), and (c) your consent where required (e.g. marketing emails).
5. Data Sharing
We do not sell your data. We share data only with:
- Payment processor (Stripe) for subscription billing.
- AI providers for review analysis (data is not used for model training).
- Hosting infrastructure (within the EU).
6. Data Retention
We retain your account data for the duration of your account. Review data is retained according to your plan's history limit. Upon account deletion, your data is permanently removed within 30 days.
7. Your Rights
Under the GDPR, you have the right to access, correct, delete, port, and restrict processing of your personal data. You can exercise these rights from your account settings or by contacting us.
8. Cookies
We use essential cookies required for the Service to function (authentication, session management). We use analytics cookies only with your consent.
9. Security
We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. Access to production systems is restricted and audited.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.
11. Contact
For privacy-related inquiries, reach us at privacy@starscope.app.
